Q. Can BBO install Keyless Locks?
Yes. We recommend a number of electronic locks for all properties we service and can provide installation services at the homeowners choosing. If your HOA does not allow keyless entry systems, Book By Owner can facilitate guest access via traditional key management.
Q. How much are the management fees?
Book By Owner provides flat-fee, affordable rates for property management services. Our fees are tiered based on property size, location, and services provided. Contact us for a formal quote and to see how BBO can help maximize your rental income!
Q. Does BBO provide a housekeeping service?
Yes. BBO contracts with local cleaning services to ensure the highest homeowner and guest satisfaction. Our cleaners are capable of handling specific homeowner requests and provide seasonal / deep-cleanings.
Q. Is housekeeping included in the management fee?
No. Housekeeping and other occasional services are billed monthly directly from BBO to the homeowner on one bill.
Q. Does BBO provide soap and supplies?
It is up to the owner. Many owners like to provide special soaps and lotions in custom arrangements. BBO can set out supplies as defined by the Owner.
Q. Does BBO provide linens and towels.
Yes. BBO will provide linens and towels in some towns where laundry services are available or we can wash owner-provided items on site if the equipment is adequate.
Q. Can BBO provide bookings for me?
Yes. Although our program is based on the homeowner providing their own marketing and bookings, we can provide this service if desired. BBO can also recommend partners that can provide marketing and tenant-sourcing services for a fair fee.
Q. How often will my property be inspected?
Check-out Inspections are performed the day of departure to check for damages and secure the home. After any type of service (cleaning or maintenance), a “guest-ready” inspection is also performed to ensure your guest will have a great experience. Book by Owner does NOT rely on housekeepers to perform property inspections. Absence inspections will also be performed during periods of vacancies or when we feel the property is at risk such as after a storm or prolonged power outages.
Q. Do I receive an inspection report?
Yes. Inspection reports are filed electronically following the inspection and sent to the homeowner. Photos of damage or abuse along with thorough documentation are included. Regular maintenance items, as well as suggestions for future maintenance, will be noted.
Q. Is maintenance included?
Yes. Our Property Inspectors are prepared to provide some, light maintenance during an inspection if a minor issue has been reported by the guest or discovered during an inspection such as burned out light bulbs and low batteries. Some maintenance items will be scheduled for a more appropriate time and may not be included in our monthly fee. BBO makes every effort to keep homeowner maintenance costs to a minimum without sacrificing a premium guest experience.
Q. What happens if there is a maintenance emergency such as a lock-out or water leak?
BBO is available 24/7/365 to respond to emergencies reported by guests, neighbors, building managers or any parties with whom you wish to designate Book by Owner as your local point of contact. Many towns now require a local contact as part of the legal registration or licensing.
Q. Am I required to pay Sales & Lodging Taxes and if so do you pay them for me?
Yes. Vacation rentals may be subject to registration local taxes based on the rental income collected. BBO can provide recommendations that allow owners a simple way to maintain tax compliance. BBO does not remit or pay taxes or fees on behalf of property owners.
Q. Can BBO service Seasonal and Long-term Rentals?
Yes. Our unique model works well for any rental. Because we don’t collect the rent payment or negotiate the rent amount, we do not need a real estate license. Call us to discuss services to assist with marketing and rent collection.
Q. Does BBO work in every town?
Although our model was designed for resort towns, it can operate virtually anywhere that short-term rentals are popular, including urban centers and college towns. Contact us to discuss your situation.
