It’s Christmas Day and your vacation rental is filled with a large, happy family celebrating the holiday together. After numerous conversations, cooking a vast meal, and plenty of coffee and holiday drinks, some guests decide to try out a new gift – a cappuccino machine. Upon plugging in the machine and turning it on, the unexpected happens – several other electrical devices suddenly die, including some lights. The property management arrangements you have in place will now prove their value or utterly fail. Which will it be?
DIY Vacation Rental Management
There are some property owners who choose to manage all their property management issues themselves. Cleanings between guests, lawn care, pool and hot tub care, routine maintenance, dealing with clients, and any emergency phone calls are all handled by the owners. This can work for property owners who perhaps own several properties in the same locale, and live nearby. All their time can be devoted to managing and maintaining their vacation rental homes.
Unfortunately, most property owners do not live close to their properties. And those who do may not have all the equipment, essential tools, or skills to perform their own maintenance. Or the time to do so. And who wants to be bothered with emergencies late at night, on weekends, or on major holidays?
Common Property Management Services
Other vacation property owners choose to contract management services with a property management firm. Most of these firms handle common rental property tasks like cleaning, routine maintenance, lawn care, and dealing with emergencies for a percentage of the overall property rental fee. This is great for property owners who live some distance away and cannot handle these chores themselves, but it is quite expensive, often 30 – 50 percent of the rental income.
Reliable Guest Services from BBO
With Book by Owner as your property management service, you get great vacation rental property management on weekends and throughout the holidays, even if issues arise on Christmas or New Year’s Day. BBO guarantees professional, reliable management services available to you and your guests 24 hours a day, seven days a week, 365 days a year, all for a set monthly fee and without the costly commissions of other property management firms.
In the scenario at the beginning of this article, the local BBO franchisee was a simple phone call away and was able to guide a guest to the main electrical box and walk them through the steps of resetting a breaker to restore power to the outlets and lights in question. They were also able to advise the guest on the best place to plug in their new machine in order to not overload a particular electrical circuit.
BBO’s prompt and efficient service was appreciated by the guests and was reflected in the guest review. How would that emergency have been handled under your current vacation property management arrangement? For more information about our 24/7/365 quality property management services, contact BBO online or call us at 877-218-0139.